Cybersecurity Services

Kolkata

Illumis Solution

(Cybersecurity Services)

Client Overview:

Provides managed security and compliance services under SLA based contracts.

1. 01

   Challenges

   • Missed contract renewals and SLA compliance violations
   • Manual service tracking and delayed escalations
   • Difficulty in invoicing based on SLA performance
2. 02

   Solutions Implemented

   • Helpdesk + Subscription module for auto-renewals & alerts
   • Defined SLA rules with auto-escalation and technician tagging
   • Real-time timesheet tracking linked to client-specific SLAs
   • Automated renewal invoicing with performance audit reports